ADMINISTRATIVE ASSISTANT
ABOUT BIGS
For over 50 years, Big Brothers Big Sisters of Northwestern Michigan (Bigs) has developed and supported one-to-one mentoring relationships for more than 17,000 children, changing outcomes one child at a time. Through our commitment to quality and innovation, our team develops, nurtures, supervises, and sustains caring and supportive, life-changing relationships between adult mentors (Bigs) and youth (Littles).
ADMINISTRATIVE ASSISTANT
In this role, you'll be the backbone of our operations, identifying opportunities for greater efficiency and ensuring our team runs smoothly. Your exceptional customer service skills will shine, creating lasting impressions on our constituents, ensuring that every interaction reflects our commitment to excellence. With strong proficiency in Microsoft Office Suite and comfortability with Customer Relationship Management software, you’ll help streamline processes and assist with fundraising events.
We need someone who is detail-oriented and results-driven, ready to switch gears seamlessly while keeping our goals in sight. If you’re passionate about making an impactful difference on children’s lives, and eager to contribute to a dedicated team to empowering youth, we invite you to bring your talents to Bigs.
KEY RESPONSIBILITIES
- Provide administrative support to the CEO.
- Provide exceptional customer service to our constituents (mentors, mentees, families, donors, business and community partners).
- Oversee day-to-day office operations, including vendor relations, internal forms, onboarding tasks for new staff, and supply orders.
- Preparing accounts payable and accounts receivable for Administrative Financial Assistant
- Printing and sending prepared mailings
- Execute tasks related to fundraising events, including donor tracking, participant communications and assistance with event coordination.
- Promote Bigs’ mission and values actively to all stakeholders.
QUALIFICATIONS
Candidates must possess a high school diploma or equivalent and have a minimum of 3+ years of administrative experience, with a strong emphasis on providing exceptional customer service. Candidates should demonstrate strong organizational and communication skills, along with the ability to prioritize tasks effectively. Proficiency in Microsoft Office, as well as familiarity with Google applications is required. Experience with software platforms such as QuickBooks Online and Salesforce is preferred. A valid US driver’s license is required. Employment is contingent upon the successful completion of a comprehensive background check, reference checks, and a driving record check.BIGS VALUES AND CULTURE
As an organization we believe:- A community is collectively responsible for believing in every child and giving them hope.
- All individuals have value and will be treated with honesty and respect.
- All children should be given the tools and support to be successful in life.
- All children should have access to a trusting, safe, compassionate and long-term relationship with a mentor.
This is how we show up together and what it means to be part of our team. We're committed to embodying these every day as we focus on our core purpose: helping people be better to each other.
- We embrace an open-minded environment in which feedback is a joyful opportunity for growth, turning conversations into a steppingstone toward our collective success.
- We are intentionally present for one another.
- We celebrate each other’s successes with joy and enthusiasm.
- We communicate openly, honestly, kindly and directly, creating a safe space where everyone feels heard and valued.
- We embrace collaboration, knowing that our diverse perspectives make us stronger.
- We prioritize work-life balance.
- We approach challenges with a can-do attitude, turning obstacles and challenges into opportunities for creativity and innovation.
- We hold ourselves accountable, encouraging self-reflection and learning from both successes and challenges.
- We accept our different communication and working styles.
- We look for good in everyone.
- We accept that we are not perfect.
- We assume positive intent in our interactions.
- We take responsibility for our actions, words, attitudes and behaviors and how they impact those around us.
- We give and receive feedback with grace and actively seek it from one another.
- We seek to understand one another and our unique perspectives.
COMPENSATION
This is a non-exempt, full-time position with an annual salary of $40,000-$45,000 commensurate with experience. Bigs provides a suite of benefits to our team, including:- Health, dental, and life insurance
- Generous accrued paid time off
- 18 to 20 paid holidays each year
- 3% match toward a retirement plan upon employment
- Mileage reimbursement
- Flexible work schedule
TO APPLY
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities and required skills. Contents may be subject to change to meet the needs of Big Brothers Big Sisters of Northwestern Michigan.
